Frequently Asked Questions
How long does it take to receive my order?
All products are made to order.
- Production time: approximately 30 business days
- Shipping time: 7–15 business days
👉 Total delivery time is typically 37–45 days.
Why does production take 30 days?
Our products are not mass-stock items.
Each order goes through:
- Production
- Assembly preparation
- Quality inspection
This ensures that every product meets our quality standards before shipment.
Do you ship worldwide?
Yes, we ship to most countries worldwide.
Shipping availability and costs will be calculated at checkout based on your location.
How much is the shipping cost?
Shipping starts from $80, depending on:
- Destination
- Product size and weight
The final cost will be shown at checkout.
Can I cancel my order?
- Orders can be canceled within 24 hours for a full refund
- Once production has started, cancellation may not be possible
Can I return the product if I don’t like it?
Yes, we offer a 7-day no-reason return policy for online orders, provided that:
- The product is unused and unassembled
- The product has not been ridden
- All packaging and accessories are intact
👉 Used or assembled products are not eligible for return.
What if the product has quality issues?
We provide protection for quality issues:
- Within 7 days: Full refund or replacement
- 8–15 days: Free replacement or repair
- Warranty period: Replacement or refund if unresolved after two repairs
Are your bikes pre-assembled?
Our bikes are partially assembled for safe shipping.
Basic assembly may be required upon delivery.
Instructions or guidance can be provided if needed.
Do you offer warranty?
Yes, we provide a limited warranty:
- Frame: 12 months
- Components: 6 months
The warranty covers manufacturing defects under normal use.
Can I customize the product?
Yes, we support customization for certain products.
Please contact us before placing your order to confirm details.
👉 Note: Customized products are non-refundable.
Will I receive a tracking number?
Yes.
Once your order is shipped, we will send you a tracking number via email so you can monitor your shipment.
Will I need to pay customs duties or taxes?
Depending on your country, your order may be subject to:
- Import duties
- Taxes
These fees are determined by your local customs authority and are the responsibility of the customer.
What if my package is damaged?
If your package arrives damaged:
- Contact us within 7 days
- Provide photos of the product and packaging
We will assist you in resolving the issue.
What if I entered the wrong shipping address?
Please contact us as soon as possible.
- If the order has not been shipped, we can update the address
- If already shipped, we are not responsible for delivery issues caused by incorrect information
How can I contact customer support?
You can contact us through the details provided on our website.
We aim to respond as quickly as possible.