Warranty

Last updated: 2026/03/25

We are committed to providing reliable and high-quality products. This Warranty Policy outlines the coverage, terms, and conditions for our products.

By purchasing from us, you agree to the terms stated below.

1. Warranty Coverage

Our products are covered by a limited warranty against manufacturing defects in materials and workmanship under normal use.

The warranty applies only to the original purchaser and is non-transferable.

2. Warranty Period

The standard warranty period is:

  • Frame: 12 months

  • Non-wear components: 6 months

  • Accessories and consumable parts: not covered unless defective upon arrival

3. What Is Covered

This warranty covers:

  • Manufacturing defects

  • Structural issues under normal use

  • Functional failures not caused by user damage

4. What Is Not Covered

This warranty does NOT cover:

  • Normal wear and tear (e.g., tires, brake pads, chains)

  • Damage caused by misuse, abuse, or accidents

  • Improper assembly or installation

  • Unauthorized repairs or modifications

  • Cosmetic damage (scratches, dents, discoloration)

  • Damage caused by improper storage or maintenance

  • Commercial or rental use

5. DOA (Dead on Arrival)

If your product arrives defective:

  • Please contact us within 7 days of delivery

  • Provide clear photos or videos

We will arrange:

  • Replacement parts, or

  • Full product replacement (if necessary)

6. Warranty Claims

To submit a warranty claim:

  1. Contact our customer support

  2. Provide:

    • Order number

    • Description of the issue

    • Photos or videos

     

  3. Wait for assessment and instructions

❗ Do not repair the product without authorization, as it may void the warranty.

7. Resolution Options

Depending on the situation, we may offer:

  • Replacement parts

  • Repair guidance or service

  • Product replacement

  • Partial refund (if applicable)

8. Repair Policy

During the warranty period:

If the same issue cannot be resolved after two repair attempts, you may request:

  • A replacement, or

  • A refund

9. Shipping Costs for Warranty

For confirmed quality issues:

  • We may cover or share the shipping cost (depending on case)

For non-quality issues:

  • Customers are responsible for all shipping costs

10. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for:

  • Indirect or incidental damages

  • Loss of use or inconvenience

  • Costs related to third-party repairs

11. Important Notes

  • Warranty applies only under normal personal use

  • Proper assembly and maintenance are required

  • Proof of purchase is required for all claims

12. Contact Us

If you have any questions about this Warranty Policy, please contact us through the contact details provided on our website.