Return & Refund Policy

Last updated: 2026/03/25

Thank you for your purchase. We are committed to providing high-quality products and a fair return policy. Please read the following carefully before making a purchase.

1. General Policy

Because our products are large items and often made-to-order, our return and refund policy is subject to specific conditions.

By placing an order, you agree to the terms outlined below.

2. 7-Day No-Reason Return (Online Orders Only)

You may request a return within 7 days of receiving your order without providing a reason, provided that:

  • The product is unused, unassembled, and not ridden

  • All original packaging is intact

  • All accessories, manuals, and parts are complete

  • The product remains in resalable condition

❗ Important Notes

  • Products that have been assembled, used, or ridden are NOT eligible

  • Any signs of wear, dirt, or damage will result in rejection of the return

  • Return shipping costs are the responsibility of the customer

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized products

  • Assembled or used bicycles

  • Products damaged due to misuse

  • Clearance or special sale items (if applicable)

4. Quality Issues

We provide protection for product quality issues as follows:

4.1 Within 7 Days of Delivery

If the product has a performance or manufacturing defect, you are eligible for:

  • Full refund, or

  • Free replacement

4.2 Within 8–15 Days

If a quality issue occurs:

  • You are eligible for free repair or replacement

4.3 Warranty Period (Three-Guarantee Policy)

During the warranty period:

  • If the same issue cannot be resolved after two repair attempts, you may request:

    • A replacement, or

    • A refund

5. Return Process

To request a return or refund:

  1. Contact our customer support

  2. Provide:

    • Order number

    • Photos or videos (if applicable)

    • Description of the issue


  3. Wait for return authorization before shipping

❗ Returns sent without prior approval may not be accepted.

6. Return Shipping

  • Customers are responsible for return shipping costs (unless due to quality issues)

  • We recommend using a trackable shipping service

  • We are not responsible for lost return shipments

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

8. Partial Refunds (If Applicable)

We reserve the right to issue partial refunds if:

  • The product is not in its original condition

  • Parts or accessories are missing

  • The return does not fully meet the eligibility criteria

9. Damaged or Lost Packages

If your item arrives damaged or is lost:

  • Contact us within 7 days of delivery

  • Provide clear photos and packaging details

We will assist you in resolving the issue with the carrier.

10. Order Cancellation

  • Orders can be canceled within 24 hours for a full refund

  • After production begins, cancellation may not be possible

11. Contact Us

If you have any questions about returns or refunds, please contact us through the contact details provided on our website.